![]() ![]() If you are returning a printer, fax machine or copier, please remove all toner and ink cartridges to prevent spillage during shipping. ![]() The return box should contain everything from the original shipment, including the original manufacturer’s box and packing material, all accessories, UPC bar codes, manuals, etc. Please do not record the RMA number on the original manufacturer’s box. When you pack the return, the RMA number should be clearly noted on the shipping label of each box, or you may write it on the shipping box. I have a Return Merchandise Authorization (RMA) number, how do I complete the return? If you don’t have an account manager with us, please contact Customer Relations. If you require additional assistance or have further questions, please contact your account manager. For more information, see CDW’s full product return policy (PDF). If the product is accepted after 30 days, credit will be issued toward future purchases only. Please be aware that specific manufacturers have more restrictive return policies and may be subject to a return fee. Returns within 30 days from invoice date can be for exchange, replacement refund or credit at CDW’s discretion. Your RMA number is valid for 10 business days. When your return is approved you will receive an RMA number, which must be included with the returned merchandise. Please detail the reason for your request. In the Product Details section, you have the option to select "Request a Return." Select the item(s) you wish to return. You will be taken to the Order Details page. To return a product, you will need to access the Recent Orders history of your CDW account. Select the Order Number for which you would like to request a return (you can also search for an order by date or P.O. If you do not have an account manager with us, please contact Sales Support. If you need additional assistance or have further questions, please contact your account manager. Should you choose to convert this quote to an order without verification, you may be contacted by your account manager to confirm the details of your order. Prior to converting this quote to an order, please contact your account manager for configuration, pricing and contract verification. You can email a copy of this confirmation to yourself. You can also view your Quotes history at any time through your CDW account. You will see a Thank You page confirming that your quote has been received. Once you are done, you can select the Request A Quote feature to complete your quote and send it to your account manager. ![]() On the Checkout: Quote Review page, you can enter a Quote Description (required) and a Cost Center Code (optional). Enter your shipping information and select a shipping method to Continue. Once you are done, use the Quote feature on the Checkout page. Fill your shopping cart with the items you want included in the quote. If you are signed in, you can create an online quote. ![]()
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